Frequently Asked Questions
Everything you need to know about shopping with Mazen Online.
How long does shipping take for my beauty products?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for faster delivery.
Are all products sold on Mazen Online authentic?
Yes, we guarantee 100% authenticity. We source all our skincare, makeup, and hair care products directly from authorized distributors and the brands themselves.
What is your return policy for opened cosmetics?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey.
Do you offer international shipping?
Currently, Mazen Online ships to select countries. Please enter your address at checkout to see if delivery is available in your region.