Returns & Exchanges
At Mazen Online, we want you to be completely satisfied with your beauty purchase. If a product doesn't meet your expectations, you can return or exchange unopened items within 30 days of delivery.
Initiate Your Request
Log into your Mazen Online account and navigate to your order history to select the items you wish to return and receive a return authorization number.
Pack with Care
Place the unused products in their original packaging, ensuring all safety seals are intact to qualify for a full refund or exchange.
Ship the Package
Affix the prepaid shipping label provided in your confirmation email and drop the parcel off at any authorized courier location.
Quality Inspection & Refund
Once our beauty experts verify the condition of the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing